Customer Service Questions

General

• How much is shipping?

  All orders over $100 qualify for free shipping (U.S and Canada Only). For specific questions about shipping costs (International rates etc) visit the shipping page.

• What countries do you deliver to?

  We deliver to over 100 countries across the globe.

• Which credit cards do you accept?

  We accept Visa, MasterCard and American Express.

• Will you send me a tracking number?

  Of course! After your order is sent we will send you a shipping confirmation that will include a tracking number. This will allow you to track the location and estimated arrival time of your shipment.

• I placed my order two days ago and I haven’t received an order confirmation. What should I do?

  First, we recommend checking your junk mail. Sometimes order confirmations are misunderstood by email software and filed under junk mail. To prevent this from happening in the future, please add service@saffronrouge.com to your address book.

  If your order confirmation is not in your junk mail, please contact us and we will take care of it.

• I ordered the wrong product. What should I do?

  No problem. Contact us and we will take care of it.

• How do I unsubscribe from your email newsletter?

  Just click the "unsubscribe" link at the bottom of the email and you will be removed from our subscribers list.

• What’s the best way to contact you?

  Call or email, whatever way you would prefer. One of our knowledgeable organic beauty experts will be happy to assist you.

  In the event you contact us after hours, please leave a message with your contact information and we will get back to you as soon as we can.