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I promise to recommend to you only the best of the best - the purest,
highest-quality and most effective organic beauty and aromatherapy
products from around the globe. And I promise that you will love every product and every purchase you make at Saffron Rouge, because
I personally guarantee everything we sell. I don't want you to waste your
money on products that aren't right for you, so if you ever become
unhappy with a product (before or even after you use it), simply call us and we can arrange for a
refund, and help you select a product that works better for
your skin.
how to return a product
to saffron rouge:
I want you to be happy with what you purchase at
Saffron Rouge. That is why I support every product
offered with a 60-day 100% Unconditional Guarantee.
In order to return an item, a return authorization
must be issued within 60 days of the ship date
of the original order. If you would like to
return an item, please call us toll-free at
1-866-322-3227 to obtain a return
authorization, and instructions on how to
send your shipment back. Returns will not
be refunded without a previously issued
return authorization from our office.
When sending an item(s) back, please note.(on the original packing slip), which item(s)
you are returning, and whether the item(s) is:
a) unopened or b) used. In cases where you
have had an allergic reaction, please note on
the packing slip brief details of the allergic
reaction you experienced, and which products
you reacted to.
Your credit card will be refunded as soon as we receive
your return shipment. Please allow up to 30 days for
your refund to be processed.
Please Note: Original shipping charges are not
refunded in the case of a return, unless the return
is a result of our error.
Unfortunately, we can only issue a refund or credit. We do not offer exchanges at this time. If you would like to exchange a product, please follow the
above procedure to return it and receive a refund, and place a new order for the new items you want.
If you are shipped the wrong item by mistake, or the item you received is damaged, we will re-ship the
correct item to you at no additional cost. If we have shipped the incorrect item to you, we will pay the
cost to ship that item back to us, or send a courier to pickup the item at our expense.
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